Return Policy

Vitalmori Return & Refund Policy

Returns & Exchanges
You may return or exchange an item within 30 days after receiving it. Our 30-day money-back guarantee starts from the delivery date. To initiate a return, please contact us at vitalmori.com within 30 days of receiving your order. Your return must be postmarked within 30 days from the date you received the item.

We only accept returns for defective items caused by the seller, which can be replaced (subject to availability) or refunded at the buyer’s discretion.

Eligibility for Returns

Items must be unused and in the same condition as when you received them.
Items must be well-packed and include the original packaging.
All return shipping costs are the buyer’s responsibility.
After shipping your return, provide us with the tracking number and clear photos of the returned parcel.
Take photos of your item before shipping for your records.

Special Situations

If your item is not in its original condition, damaged, or has missing parts not caused by the seller, only a partial refund may be granted.
Items returned more than 14 days after receipt may also qualify for only a partial refund.
Returns without original packaging or documentation will be rejected.
Opened or damaged packaging will not be accepted for return.
Refunds will not be issued if the returned parcel is lost during shipping and not received by us.

Refunds
Once we receive and inspect your return, we will email you to confirm receipt and notify you of approval or rejection of your refund.
If approved, your refund will be processed and a credit applied to your original payment method within 7 business days.

Late or Missing Refunds

First, check your bank account.
Then contact your credit card company—it may take some time for the refund to post officially.
Next, contact your bank.
If you’ve done all the above and still have not received your refund, contact us at vitalmori.com.

Exchanges
We only replace items if they are defective or damaged. To exchange for the same item, email us at vitalmori.com.
Shipping times for exchanges may vary depending on your location. Customers are charged only once for shipping costs, which includes returns. No restocking fees will be applied.

Return Instructions
Please contact us at vitalmori.com for your return shipping address and further instructions.